A guide to setup delivery-courier services for your ecommerce store

If you are in Ecommerce and need to setup, a shipping, and returns policy, you need all the help you can get. Here is all you need to know to setup shipping and returns policy for your business:

Types of shipping


Free shipping

Due to shipping costs, most individuals keep their carts filled but never checkout. Offering free shipping to your customers is a tempting method to increase conversions without relying heavily on product offers. However, before you do so, you should identify how this will affect your profits and the costs you would pay.

Flat-rate shipping

This strategy can help consumers reduce some of the associated costs with additional charges at the checkout. You would still need to evaluate your margins and assess how they will be influenced by the tariffs you will be going to have to pay if you choose this option. If you use this strategy, assign each commodity a value so that consumers may figure an exact shipping charge.

Exact Cost shipping

You charge the customer only what it costs you to deliver using this approach. This strategy can help you better understand your customers and make an informed decision about which delivery option would make the most sense for you and your customers.

Return Policy

According to data, roughly 67% of buyers explore a company’s return policy before ordering something. Online buyers often return roughly 20percent of total of their orders. Keeping this in mind, companies should have one of three return policies set up.
• The seller bears the shipping charge
• The cost of return shipment is paid by the customer
• The charges are split between buyer and seller
• Both parties bear the cost of shipping.
The option you choose will affect your profit margins and the ratio of returns initiated by customers.

Unboxing Experience

The unpacking experience is relevant for a number of reasons. When a customer opens a box, the first thing they observe is how it looks. You would like to have the packaging to stand out from the rest, and you could promote social media shares by including your business card and gently asking a like, follow, and share. This strategy will help you generate new customers. You may maintain the business by including free items, samples, and vouchers for their next order.


Before a customer even checks out, the number one thing they want to know about their package is, “when is it going to get here?” You still may receive phone calls and emails no matter how clearly you give shipping dates and times, which is why having a tracking system on your packages, can help. If you are shipping with regular couriers, they usually have a ‘tracking’ option for your parcels; however, it is never accurate, on time, and is always given to you as a range. A same-day courier service can provide you with the live tracking of the parcel you and your customer want.

Remove the uncertainty about when the package will reach by determining when it will arrive. RCS delivery courier services vehicles have all been fitted with GPS monitoring, ensuring that your cargo is delivered at the correct location and time.